Returns
Ten days, if the seal is intact
Once a paste tub is opened it cannot be resold, and a stencil that has been used carries residue. Sealed and unused, it comes back without argument.
10 days
From the day the parcel is delivered, to tell us you want to return.
7 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to experience@casaluxeparlor.shop inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
Unused and complete in its original packaging with every marker, stencil, sachet and the invoice, with the paste seal unbroken and any book still shrink-wrapped.
What we cannot take back
- opened wood-burning paste, markers or sachets
- stencils that have been used, creased or cleaned
- books and pattern guides once the shrink-wrap is off
- items damaged by overheating or by use on an unsuitable surface
- clearance and final-sale items, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 7 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.